FQA
FQA
WHAT HAPPENS WHEN I PLACE AN ORDER ONLINE?
If you provided a valid e-mail address during the purchase process, you will receive an e-mail message shortly after you make a purchase confirming your online order, shipment method, and the total amount to be charged to your credit card. Please note that we authorize the amount of the order when you place the order to validate your credit card, your credit card is charged within 3 days of placing the order. In the event that the product availability changes after the credit card has been charged, you will receive a refund in full for the unavailable product.
DO YOU HAVE A CATALOG?
We do not offer a physical catalog. All of our glass drinkware collections can be viewed and ordered directly on our official website.
WHAT TYPE OF MATERIAL IS USED?
Complete material information for all glass cups and drinkware is listed on each product description page. If you need further clarification about our materials, feel free to contact our customer support team.
IS MY INFORMATION SECURE USING THIS SITE?
Yes, we use the latest encryption technology to ensure your personal and payment information stays safe and protected. To get more detailed information, please read our privacy policy.
DO YOUR PRODUCTS RUN TRUE TO SIZE?
Every glass product varies in size and capacity. We highly recommend checking the detailed size chart on each product page to get accurate specifications before placing an order.
HOW DO I TELL IF A PRODUCT IS AVAILABLE?
Product stock status changes in real time, and we cannot confirm availability until you complete your order. Once your order is placed, our team will check our warehouse inventory immediately. If the item is out of stock, we will restock from our supplier and contact you ASAP to update the restock and shipping schedule.
WHERE CAN I FIND THE SIZE GUIDE?
The detailed size chart is located on the product page right above the size selection dropdown menu. Simply click the button labeled "size guide", and the complete specifications will pop up on your screen.